Thank you for choosing One Birthstone. We are committed to providing efficient and reliable shipping services to ensure that your purchased birthstone jewelry arrives safely and on time. Please read the following shipping policy to understand our delivery process and related details.
1. Shipping Coverage
We currently offer global shipping services, covering, but not limited to, the following regions:
- Shipping: We support shipping to United States. If you are not in either of these areas, please confirm that your address is within our shipping coverage before placing an order.
2. Shipping Infomation
- Cut-Off Time for Orders: 5:00 PM (GMT-06:00) Central Standard Time (Chicago).
- Shipping within the USA:
- Shipping Cost: 4.99$. Free shipping is available for orders of $59 or more.
- Couriers: DHL, UPS.
3. Delivery Time
Total Delivery Time = Processing Time + Delivery Time(Depending on your location)
- Processing Time: All orders will be processed within 1-3 business days after payment is received. During this time, we will inspect the product quality and package the items.It may take longer to process during the holiday season.
- Delivery Time: The time required for international shipping varies by region, typically taking 4-8 business days. Please note that some areas may experience delays due to customs inspections or other unforeseen factors.
4. Order Tracking
Once your order is shipped, we will send you an order tracking number via email. You can use this number to track the status of your order in real-time on our shipping partner’s website.
5. Delivery Issues
- Please check that you receive the correct items according to the list of items in the package. If there is any breakage or damage, please contact us promptly. Please do not discard the package until you are sure it is free of any problems.
- If your order does not arrive within the estimated delivery time, please contact our customer service team immediately. We will reach out to the shipping company to inquire about your package status and provide further assistance. If the package is lost or damaged during transit, we will offer a replacement or refund based on the situation.
6. Incorrect Shipping Address
- Please make sure your shipping address is accurate.
- If you have any questions, please contact us directly at support@onebirthstone.com
7. Tax
We will be responsible for all product taxes and fees, you can buy with confidence that you will not be charged for anything other than the displayed price.
8. Special Circumstances & Force Majeure
In certain special circumstances, such as natural disasters, pandemics, wars, and other force majeure events that cause shipping delays, we will notify you promptly and work with the shipping company to ensure your order is delivered as soon as possible.
9. Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us using the following details:
- Email: support@onebirthstone.com
Thank you for your support and trust in One Birthstone. We are committed to providing you with high-quality shipping services.
